Jaqanaz resort is an equal opportunity employer committed to sourcing and recruiting a diverse workforce and sustaining an inclusive culture. Jaqanaz Resort does not discriminate on the basis of race, tribe or any other basis but only recruits based on merit and professional qualifications.
Growth opportunities and career Development
Jaqanaz resort believes in careers that flourish employees, we also believe that wider experiences often provide a more enriching work experience, we therefore offer professional development, mentoring and training to help you to get to your full potential .
We are recruiting at the following position.
About the Job
| Position | Business Development Officer |
| Reports to | Operations Manager with dotted relationship with the board, IT and Marketing Department |
| Job Purpose | Plan, execute and evaluate the Return On Investment ( ROI) of all business development initiatives to attract, retain and expand a loyal client base |
Job Description
1. Business Development and Strategy
Market Research
- Monitor hospitality trends, competitor activity, client and company, sector and geographic trends, draw conclusions, assess implications and prepare marketing and research reports.
- Identify customer needs and how they are being met
Marketing Strategy:
- Collaborate with Jaqanaz Marketing department in creation and execution of the Hotels’ marketing strategic plans.
- Contribute to development of business plans and work with Operations manager/General manager to execute business development initiatives.
- Support the Jaqanaz Brand Committee in the management of the Jaqanaz brand.
- Track industry news for opportunities/issues.
Lead Generation:
- Identify new and follow up business opportunities for Jaqanaz Resort.
- Manage the pitch/proposal-development process from start to finish.
- Identify or create client/prospect outreach development tools such as one-on-one meetings, seminars and speaking engagements, events, sponsorships, client alerts, newsletters, fact sheets and other direct client communications.
- Develop, tailor and deliver content for RFQs/pitches and client presentations.
Product Development
- Based on scientific research above advise the Board on new products and services, set prices, targets and oversee their launch upon approval
- Monitor the product performance until its fully established and it meets its set targets
2. Client Relationship Management
Clients
- Advise the Management and the Board on client needs.
- Collect, monitor feedback and maintain a high degree of client satisfaction.
- Track complaints from the Jaqanaz clients to resolution.
- Participate in matter review meetings to identify and track opportunities for improving client satisfaction.
- Building and maintain relationships
- Negotiating and closing deals
- Representing Jaqanaz in business related forums and expos.
Publicity:
- Oversee the development and printing of all marketing collateral.
- Ensure the Jaqanaz website is up to date, fully functional and representative of the Jaqanaz brand.
- In collaboration with IT Department manage the Jaqanaz social media channels including engagement, postings and analytics
- Identify opportunities for thought leadership and other marketing and campaign ideas to increase brand awareness within the practices.
Events Management:
- Prepare event plans and checklists as per the Jaqanaz business development calendar.
- Collaborate with the marketing department to actualize events
- Serve as point of contact for professional conferences, sponsorships and seminars.
3. Operational and Support
Departments
- Collaborating with other departments
- Managing contracts
BD Administration
- Track and report on the actual number of wins/losses and reasons for them.
- Collect and archive matter/case summaries and all related information for use in pitches/RFQs, bios, website, annual review etc.
- Assist with assessing/recommending priorities for BD plans/budget, track budgets throughout the year and make recommendations to optimize limited resources.
- Manage all business development processes and procedures.
- Perform other business development duties as instructed by the Management and the Board.
Job Specifications
Minimum required qualifications & experience
• Diploma in hospitality, marketing or related field
• Proficiency in Website and Social Media platforms and analytics
• At least 2 years’ experience in Business Development, Sales and/or Marketing.
Skills and Competencies
• Ability to foster positive relationships with all colleagues as well as clients
• Team leadership
• Able to resolve problems offering effective solutions
• Demonstrate excellent speaking, writing, presentation and communication skills
• Able to plan, prioritize and organize work
• Poised to work under pressure with high energy and drive
• Self-starter with high degree of resourcefulness requiring minimal supervision
• Attention to detail
• Proficient with use of modern office technology
Performance Dimensions /Key Result Areas
• Execution of the Firm’s Marketing Strategy and Plans
• Timely and accurate handling of RFP responses and client presentations
• Proper handling of the Firm’s internal and external events
• Positive growth in market penetration, brand strength and social media engagement
• High levels of client conversion and satisfaction Work Environment & Equipment
• Use of computer and telephone
• Work for long hours
